Application Delivery
Design, development, configuration, testing and deployment of the agreed software.
Managed Applications
A software solution with an operating model behind it.
For customers that do not want to assemble their own hosting and maintenance process, ORVREN can provide a managed application model with responsibilities defined up front.
Cloud Operations
Hosting, database, storage, monitoring and backup responsibilities defined for the selected model.
Release Management
Controlled updates, compatibility work and deployment procedures instead of ad-hoc production changes.
Support
A defined support path for defects, usage questions and production issues within the agreed service boundaries.
Security Operations
Identity, secrets, logging, access controls and infrastructure responsibilities aligned to the architecture.
Growth
New functionality can be scoped separately as the customer's needs change.
Clear boundaries
Maintenance is not unlimited development.
A managed model should define what is included in hosting, normal maintenance and support. New modules, large workflow changes, new integrations and material custom development are scoped separately.
Managed serviceKeep the agreed system operating
Hosting, monitoring, approved maintenance, defect correction and support within contracted limits.
New developmentExpand or materially change capability
New modules, workflows, integrations, migrations, reports or customer-specific functions.