Technical Issue
Application errors, access problems, sync failures or unexpected behavior in an active deployment.
Support
A clear path for customer support and managed application operations.
Support processes should separate operational incidents, usage questions and defects from new development or material scope changes.
How-To / Usage
Questions about an agreed workflow, configuration, report or administrator function.
Data / Integration
Questions about a configured integration, import, export or data flow.
Enhancement Request
A new feature or material change that may require separate scoping and commercial approval.
Security Concern
Potential security, access or data-isolation concerns should be escalated through the designated customer channel.
Service Availability
Production availability issues should follow the customer's contracted escalation path and service terms.
Existing customers
Use the support channel defined for your deployment.
Production customers should receive an agreed contact method, supported hours, escalation process and service boundaries as part of onboarding. This public website does not replace customer-specific incident procedures.
✓ Include company and environment
✓ Describe impact and affected users
✓ Provide the job/report/reference number when relevant
✓ Include exact error text where available
✓ Note whether the issue can be reproduced
✓ Do not send passwords or secrets